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FREQUENTLY ASKED QUESTIONS

ARE YOU BONDED AND INSURED?

 

Yes, we are bonded and insured through Pet Sitters AssociatesAsk about what our insurance covers in your meet & greet! Full bonding and insurance information are available upon request.

HOW LONG WILL IT TAKE TO BE CONTACTED?

 

Thank you for filling out our Sign Up form! We will contact you as soon as possible to pair you with us and make your account. Our goal is to get to everyone within two business hours, though times vary.

WHAT IS OUR MOST POPULAR SERVICE?

Most of our clients request 20-30 minute drop-in visits. A half-hour visit is enough time for us to love and feed or walk your pets without being rushed. 

DO YOU HAVE EMERGENCY PLANS IN PLACE?

Absolutely, we have plans in place for every situation and have built relationships with local veterinarians and other local businesses to ensure your pet’s safety, health, and happiness.

WHAT AREAS DO YOU SERVICE?

We offer dog walking and pet sitting services in Brunswick, Hinckley, Strongsville, North Royalton, & Medina

WHAT IS THE CANCELLATION POLICY?


The client understands canceling within 12 hours of a dog walk / single drop-in visit, will be charged a 50% cancellation fee. The client understands and agrees that if canceling within 48 hours of an “out of town” stay (live-in care, overnight care, series of drop-in visits), they will be charged a 50% cancellation fee.

HOW FAR IN ADVANCE SHOULD I SCHEDULE MY REQUESTS?

We suggest submitting requests for pet sitting while you are out of town around a month ahead, and requests for dog walks a week ahead. We always encourage planning as far in advance as possible as our schedules do fill up each day

HOW DO I SUBMIT A SCHEDULING REQUEST AND PAY MY INVOICE?

You can request and pay for services, instant message our team, and update your records all on the Time to Pet mobile app! Please specify the desired time in your request notes and remember that we operate on a two-hour window (one hour on either side of your expected time).​

Apple / Android App

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